FAQ’S

 


What is self storage and how does it work?
Self Storage is a service offering flexible do it yourself storage for business and domestic customers. We provide clean and dry individually alarmed storage units, to which access is free 7 days a week between the hours of 6am and 8pm. Your storage unit is locked with your own padlock ensuring that you are the only person to have access to your goods.

Why do I need my own Padlock?
You need your own padlock to ensure that you are the only one who has a key to your unit, thus ensuring you total privacy. We stock a full range of locks for your convenience.

How much does it cost to store things in a unit?
It depends on the the amount of items you have to store. We recommend that you go to our Space Calculator Page where you can enter items into the boxes shown and when you click the calculate button, it will tell you how many cubic metres you need. Then email details to us and we’ll send you back a quote.

What is included in the price - are there any hidden extras?
The price you are quoted by our staff includes your storage charges, rates, service charges, and maintenance charges. You will need a padlock to secure your unit and you can purchase Insurance if you wish. Remember “If It’s Worth Storing, It’s Worth Insuring”. There is no security deposit required at the time of booking.

Do I pay weekly?
We invoice customers on a calendar month basis in advance. However we only ask for fourteen days notice when you vacate your unit and we refund you any unused storage charges.

Do you offer discounts?
Yes we do.
If You pay 3 months in advance you receive a 2% discount
If You pay 6 months in advance you receive a 4% discount
If You pay 12months in advance you receive a 6% discount

Plus you can print out the $20 Gift Voucher and receive this off your first months unit rental or
packaging if you store with us for a minimum of 1 month it’s up to you how you want to use it.


How can I pay for my storage?

We take the following payment methods:
Cash
Visa Card
Master Card
EFTPOS
Cheques (by prior arrangement only)

How often can I have access to my unit? Does it cost for access?
We offer 7 day access to your goods between the hours of 6am and 8pm. If you need to access your units outside these times you can speak with the manager and make arrangements. Access is FREE at Complete Self Storage no matter how many times you access your unit.

Do I have to book a unit?
No, you can fill in your storage agreement today and move in immediately. However to guarentee a unit of your choice and size, it is always best to book, this way you will avoid disappointment.

Can I move in today?
Yes, your manager will fill in our simple one page storage agreement with you, (this only takes a few minutes) and then you can move your items in straight away.

What are your opening hours?

Our office is open as follows
Monday To Friday 8.00am to 5pm
Saturday 8.00am to 4pm
Sunday Closed

However once you become a Complete Self Storage client you will have access to the facility 7 days a week including public holidays. The office is also closed on public holidays.


Are there any limitations on access?
We offer 7 day access to your goods between the hours of 6am and 8pm. If you need to access your units outside these times you can speak with the manager and make arrangements. Access is FREE at Complete Self Storage no matter how many times you access your unit.

Do I have to sign an agreement?
Yes, you only have to sign a simple straight forward Self Storage Agreement prior to moving into your unit. The agreement comprises a single, one page “no fuss” contract and only takes about 10 minutes to fill in.

How do I get my goods to you?
You can bring them down yourself in your own vehicle if you have a ute, trailer or truck depending on how many items you have to store. We have ample parking and large loading and unloading areas. Alternatively we can recommend our local Removalists whom offer our clients excellent rates to move you in and out when you’re ready.

Do you do removals or trailer hire?
No we do not do removals as part of our business, however we have a dedicated covered trailer complimentary on move-in for our clients, and you can also hire the trailer on move out or during your stay at very good rates.We also have a special arrangement with Betta Car and Ute Hire Cleveland for Truck Hire for our clients. We also do have many reliable local removal companies we can recommend.  

What is the smallest unit you have?
We have locker style units that start at 1 cubic metre for personal records and documents, and then up to 114 cubic metres. We have 42 different size units to allow us to fit you into the smallest size possible to save you money.

Can I transfer to another unit?
Yes you can. Your monthly unit rental amount will be altered / prorated to suit your final unit size.

How high are the units?
Depending on which unit you store in, most units average at 2.8 – 3 metres.

Are the storage units ventilated?
Our units are fully ventilated, and you will find that the storage units, because of their insulation and ventilation remain at a fairly constant temperature during the year.

What sort of security do you have?
Capalaba Complete Self Storage has Closed Circuit TV Cameras throughout the facility that are in operation 24 / 7. All entries and exits are monitored around the clock. The Main Gate can only be opened by using your own unique Personalised Access Pin Code as well as every unit in the facility is individually alarmed for further security. We also maintain our onsite Caretaker team for an added security benefit. As you can see from these security features, it is extremely Safe and Secure for our clients.

What is the minimum time I can store with you?
There is only a 2 week minimum stay required.

How long can I stay?
You are welcome to stay as long as you like, as long as you pay your rent.

Do I have to give notice to leave?
Yes we require 14 days notice.

What can I store?
You can store almost anything you want. The only exceptions are the following items:
Living items such as animals and plants
Hazardous materials such as Flammable Liquids
Explosives in any shape or form and whether sealed or otherwise
Pesticides in any shape or form and again regardless if sealed or not
Paint products or thinners and turpentine
Petrol, Kerosene, Diesel or Oils (vehicles with minimum fuel are allowable)
Gas bottles (empty or full)
Any illegal substances
Anything that can decompose, such as foodstuffs or organic material
Firearms of any sort

Do you sell boxes and packaging materials?
Yes we do sell Boxes and Packaging Supplies, we have an extensive range of High Quality Packaging Supplies. Our range includes everything from Boxes to Bubblewrap and Mattress Covers to Tape and Marking Pens. See our Box and Packaging Shop on our website for the full range. At that stage you can pay by Paypal, or you can pop down and pay and collect them in person, which ever is more convenient for you. Yes we can deliver your Packaging supplies to you for a small delivery charge, in the Redland City area.

Will you accept deliveries?
Yes we will as long as you give us notice of what is being delivered and when it is coming. We will also sign for the amount of boxes received but NOT the contents of each box. This is offered to you as a Free Service unless this is a regular service required by you. If this is to be the case we would talk with you and make formal arrangements.

Do you have trollies to use?
Yes we do and they are free for you to use. They can only be used on the premises and are not to be taken off the premises at any time. We also have a Forklift on site that is available for Hire and is driven by one of our staff unless you have a current Queensland Forklift License.

Who do I contact for help?
We have someone available from 6am – 8pm every day. Our resident caretakers are available outside of office hours. They are contactable through our intercom on the premises or calling our office number on 3823 1000.

Where is Capalaba Complete Self Storage

CAPALABA – REDLAND CITY
81 Redland Bay Rd Capalaba
Ph: 3823 1000 Fax: 3823 2469

Can I have shelving in my unit?
Yes you can have shelving installed at an extra cost. When you are reserving your unit, ask your manager to measure and give you a quote. Monthly rental is payable on the shelving.

Do the units have lighting?
No the units do not come with standard lighting, however lighting can be arranged and installed prior to your moving in. Ask your manager for a quote when you are talking with them.